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Smarter Service Management for Faster Resolutions

Manage service requests efficiently with Service Job Card tracking. Assign tasks, monitor service progress, and ensure timely resolution from a single platform.

Manage Service Requests Efficiently

1. End-to-End Ticketing Workflow
Move from recording a customer complaint to creating a job card, tracking spare parts used, and generating the final service invoice.

2. AMC & Warranty Management
Track product warranties and Annual Maintenance Contracts with alerts for renewals and scheduled preventive maintenance visits.

3. Spare Parts Consumption
Monitor spare parts used during repairs with automatic inventory updates and accurate cost tracking.

4. Technician & Workshop Tracking
Assign service tasks to technicians and track the real-time status of repairs in the workshop or at the customer’s location.

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Service Operations with Ease

Performance Boosters

01

Quick Job Card Creation

Generate detailed job cards instantly with custom fields, fault descriptions, and expected delivery dates.

02

Smart Technician Assignment

Assign specific tasks and job cards to different technicians to ensure clear accountability.

03

Automated Spare Parts Mapping

Link multiple spare parts consumption vouchers directly to individual job cards for accurate billing.

04

Real-Time Status Tracking

Monitor the progress of every job card with date-time stamps and technician remarks.

05

Instant Whatsapp & Communication

Send automated messages alerts to technicians for new assignments and to customers for delivery status updates.

06

One-Click Invoice Conversion

Seamlessly convert completed job cards into final invoices with full integration into POS and accounting.

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FAQs – Service & Repair Management

The process begins with recording a Service Ticket or complaint, creating a Job Card for the technician, logging spare parts and labor used, and completing the cycle with a Service Invoice.

Service management software improves service efficiency, reduces response time, and ensures better customer satisfaction. To learn more about service standards and best practices, you can refer to the International Organization for Standardization (ISO) guidelines: https://www.iso.org.

When a spare part is added to a Job Card, the system automatically deducts it from inventory and records the cost for billing.

Yes. The AMC alert system notifies both the business and the customer when a contract is nearing expiry or when scheduled maintenance is due.

Yes. The system tracks warranty details for the main product as well as for individual spare parts installed during the repair.